|● The right to privacy. Your information will be
protected and not shared with others without your consent.
|● The right to review your service files .|
|● The right to a voice and to make a complaint if
you do not receive service to your satisfaction.
|● The right to be treated with dignity.|
|● The right to know about all the services we offer
at PIA. You are welcome to suggest new services
relevant to newcomers and the Parkdale community.
|● A responsibility to respect everybody at PIA –
staff, volunteers, and other service users.
|● A responsibility to arrive on time – if you can’t
come, let us know 24 hours ahead of time.
|● A responsibility to let us know if you have
changed your address or phone number.
|● Decisions about your service actions are your
responsibility. You must bring required documents for
appointments and application assistance.